Payment disputes are common when it comes to business transactions, and it’s important to know the best way to approach them. There are a number of different tactics that could be used to resolve a dispute – and which one you choose will depend on a number of factors, including the amount involved, who the dispute is with, and your relationship with the other party.
If you are a business owner, here are the key things to consider when dealing with a payment dispute: –
- Keeping Records: Make sure you keep detailed records of all transactions, including invoices, receipts, delivery notes, and any other related paperwork. This will help you to prove the accuracy of the sum outstanding and the quality of the goods or services you provided.
- Consider the Source: It’s important to consider the source of the payment dispute. Is it from a customer or a supplier? Is it a one-time dispute or part of a pattern of disputes? Undertaking some research may help you to understand the cause of the dispute and provide an idea of how best to approach it. If it is a one-off dispute with a regular, usually reliable customer, you may want to approach the matter a bit more sensitively. If possible, you should always aim to retain relationships in the first instance.
- Communication: Open and honest communication is key when it comes to payment disputes. Discuss the issue with the other party in a professional manner and try to come to an agreement and keep records of those discussions. If you are unable to reach a resolution then you may need to consider alternative dispute resolution methods.
Negotiations can be stressful, but it’s important to remain positive throughout. Stay focused on the particular dispute, and don’t make threats or ultimatums. This will help keep the atmosphere constructive and will increase the chances of reaching an agreement.
- Know Your Rights: Make sure you are aware of your rights and the rights of the other party. This will help you to understand the legal implications of the dispute and the steps you can take to resolve it.
- Seek Professional Advice: It’s always a good idea to seek legal advice when dealing with a payment dispute. A solicitor can help you to understand the legal implications of the dispute, draft the necessary paperwork, and represent you as necessary.
Dealing with a payment dispute can be a difficult and time-consuming process, but if you follow the right steps, there is an improved chance of reaching a resolution.
For further help or advice, please contact Richard Dobson-Mason at O’Donnell Solicitors.
Richard Dobson-Mason
I am Head of the Dispute Resolution and Litigation Department at O’Donnell Solicitors, based in Saddleworth, Oldham.
